Jon is our problem solver.

A versatile design thinker with a robust track record across banking, telecoms, health, and various public sectors—including education, health, justice, and the environment.

His journey in design began with the pioneering introduction of test-and-learn methodologies at HBOS in 2008, a testament to his foresight in user-centred design (UCD) practices.

With extensive experience as a principal UX designer and service designer, Jon’s approach has been shaped by a seamless osmosis into spaces that merge his passions: problem-solving, people, and technology.

His career is highlighted by his advocacy for UCD principles, where he has successfully embedded best practices, promoting environments that champion rapid prototyping and iterative improvements.

Jon is best suited to roles in dynamic organisations aiming to drive substantial change. He excels in simplifying complex challenges, leveraging his full spectrum of UCD and service design skills to turn innovative ideas into reality.